Frequently Asked Questions

What is your luggage allowance?

A passenger can take one piece of hand luggage weighing up to 5 kg into the cabin. The maximum dimensions of hand luggage are 45 × 35 × 20 cm. A passenger can carry one piece of checked luggage free of charge weighing up to 30 kg and maximum outer dimensions of 180 cm (length + width + height), not more than 90 cm on any side. An additional piece of luggage can be paid online at our website or to the bus driver at a rate of €10. The passenger can carry up to two extra pieces of luggage.

The ticket was bought online, is it necessary to print the ticket?

No. To board the bus, it is enough to save electronic ticket on any device (smartphone, tablet, laptop) and present it to bus driver.

Can I choose a seat number on the bus when buying a ticket?

When buying a ticket at our representative offices, the sales consultant can offer a seat number of the passenger's choice. In addition, the seat number can be selected when buying a ticket online. But since different buses have different seating arrangements, the selected seat may differ from that indicated in the seating plan. The arrangement of seats from the first to the 16th does not change. On trips with incomplete occupancy, it is possible to change to any free seat.

How to make changes or change a ticket purchased on the Baltic Shuttle website?

Currently, it is not possible to independently change any data in the ticket (the function will soon appear in the new version of the passenger's account). To make changes or exchange a ticket for another trip, write a request to with a detailed description of the changes, ticket number, trip and passenger information.

I missed the bus. Can I return or change my ticket?

No. Changes to the ticket are possible at least 12 hours before the bus departure. If less than 12 hours are left before the bus departure, tickets will not be accepted for return and refund.

The ticket was bought on your site, but I want to return it. How to do it?

Read our ticket return policy.

Can I bring my pet on the bus?

Transportation of animals on our buses is allowed only for dogs and cats in a carrier. There can be up to two animals in one carrier. In this case, it is necessary to purchase a second ticket of the "Adult" category with the name of the passenger carrying the animal (seats must be nearby).

What amount of cash euros can be brought into Russia from the European Union and Estonia in particular?

The import of euro banknotes into the Russian Federation is prohibited, except for cases of personal use by individuals. The Estonian Customs Department clarifies personal use is the amount required to pay for accommodation, food, transportation or shopping on the way to the destination is allowed.
There is a currency exchange office near the Estonian border, but you cannot use it when traveling by bus. Cases of checking cash amounts of imported currency when leaving Estonia are rare.
In addition to the euro, the ban applies to the import of cash banknotes of all currencies of EU member states and does not apply to other currencies, such as US dollars.

Are there discounts on tickets for Baltic Shuttle buses for children, schoolchildren, students, pensioners and the elderly?

Yes, when buying a ticket on our website, you can choose the appropriate type of ticket with a discount. For seniors, the age is 60 and over.