Frequently Asked Questions

What is your luggage allowance?

A passenger can take one piece of hand luggage weighing up to 5 kg into the cabin. The maximum dimensions of hand luggage are 45 × 35 × 20 cm.
A passenger can carry one piece of hold luggage free of charge weighing up to 30 kg and maximum outer dimensions of 180 cm (length + width + height), not more than 90 cm on any side. An additional piece of luggage can be paid online at our website or to the bus driver at a rate of €10. The passenger can carry up to two extra pieces of luggage.

How to exchange tickets purchased on the Baltic Shuttle website?

Information about ticket exchange is available on our website in the ticket purchase and exchange guide.

What changes can be made to the ticket?

Any changes can be made independently through the ticket exchange function. When exchanging tickets, tickets are returned with the charge of their cost to your balance in your personal account. This balance can be used to purchase new tickets. For example, if you made a mistake in your name or surname when buying a ticket, make changes to your profile in your personal account and indicate them correctly when buying new tickets.

The ticket was bought online on Baltic Shuttle website, but I want to return and cancel it. How to do it?

Read our ticket return policy.

The ticket was bought online, is it necessary to print the ticket?

No. To board the bus, it is enough to save electronic ticket on any device (smartphone, tablet, laptop) and present it to bus driver.

Can I choose a seat number on the bus when buying a ticket?

When buying a ticket at our representative offices, the sales consultant can offer a seat number of the passenger's choice. In addition, the seat number can be selected when buying a ticket online. But since different buses have different seating arrangements, the selected seat may differ from that indicated in the seating plan. The arrangement of seats from the first to the 16th does not change. On trips with incomplete occupancy, it is possible to change to any free seat.

I bought a ticket on the Baltic Shuttle website, but did not receive a ticket to the email I provided.

Check the Spam folder in your email service or email program. We recommend downloading and saving your ticket file immediately after payment. Make sure that after paying in the payment system you return to the ticket purchase page using the link in the payment system, otherwise the purchase is not completed and the tickets are cancelled. In this case, please contact us for a refund.

I lost my ticket. What should I do?

To avoid such cases, we recommend that you immediately save the ticket on electronic media (tablet, phone, laptop). By showing such a ticket, you will save yourself from having to print the ticket on paper.
If this option is not available to you, write to us at with all the details of your trip and we can send you a duplicate ticket by Email.
Boarding our buses is possible with an identity document.

I missed the bus. Can I return or change my ticket?

No. Changes to the ticket are possible at least 12 hours before the bus departure. If less than 12 hours are left before the bus departure, tickets will not be accepted for return and refund.

Can I bring my pet on the bus?

Transportation of animals on our buses is allowed only for dogs and cats in a carrier. There can be up to two animals in one carrier. In this case, it is necessary to purchase a second ticket of the "Adult" category with the name of the passenger carrying the animal (seats must be nearby).

What are customs rules and regulations when travelling to and from Estonia

You can read current rules at the website of Estonian Customs Board. Particularly, information about prohibited and restricted goods, regulations for travel from Russia to Estonia, travel from Estonia to Russia, declaration of cash, declaration of goods.

What amount of cash euros can be brought into Russia from the European Union and Estonia in particular?

The import of euro banknotes into the Russian Federation is prohibited, except for cases of personal use by individuals. The Estonian Customs Department clarifies personal use is the amount required to pay for accommodation, food, transportation or shopping on the way to the destination is allowed.
There is a currency exchange office near the Estonian border, but you cannot use it when traveling by bus. Cases of checking cash amounts of imported currency when leaving Estonia are rare.
In addition to the euro, the ban applies to the import of cash banknotes of all currencies of EU member states and does not apply to other currencies, such as US dollars.

Are there discounts on tickets for Baltic Shuttle buses for children, schoolchildren, students, pensioners and the elderly?

Yes, when buying a ticket on our website, you can choose the appropriate type of ticket with a discount. For seniors, the age is 60 and over.