Tickets can be purchased on the website online.balticshuttle.ee (payment by bank cards). Electronic tickets can also be purchased on the website tpilet.ee. In Tallinn, tickets for Baltic Shuttle buses can be bought at the bus station (Tallinna Bussijaam, Lastekodu 46).
No. To board the bus, it is enough to save electronic ticket on any device (smartphone, tablet, laptop) and present it to bus driver.
Boarding our buses in Tallinn is possible with an identity document.
Yes, when buying a ticket on our website, you can choose the appropriate type of ticket with a discount. For seniors, the age is 60 and over.
You can choose your seat on the bus when purchasing a ticket on our website. To do this, click on the "Seat" field and select a vacant seat. The automatically selected seat is shown in yellow, occupied seats are shown in red, and vacant seats are shown in green. Since different buses have different seating arrangements, the selected seat may differ from that indicated in the seating plan. The arrangement of seats from the first to the 16th does not change. On trips with incomplete occupancy, it is possible to change to any vacant seat.
Check the Spam folder in your e-mail service or e-mail program. We recommend downloading and saving your ticket file immediately after payment. Make sure that after paying in the payment system you return to the ticket purchase page using the link in the payment system, otherwise the purchase is not completed and the tickets are cancelled. In this case, please contact us for a refund.
Any changes can be made independently through the ticket exchange function. When exchanging tickets, tickets are returned with the charge of their cost to your balance in your personal account. This balance can be used to purchase new tickets. For example, if you made a mistake in your name or surname when buying a ticket, make changes to your profile in your personal account and indicate them correctly when buying new tickets.
If you have problems with payment, please send information about this by e-mail info@balticshuttle.ee, providing, if possible, the order number, screenshot, error and other details.
In case of payment problems (e.g. technical failure of SEB Bank's payment gateway), you can buy Baltic Shuttle bus tickets on TPilet.
Note: after completing the payment in the SEB Bank payment system, you must return to our ticket system (if this does not happen automatically) using the link in the payment system to complete the ticket purchase process. Otherwise, the purchase will not be completed and the tickets will be cancelled.
Information about ticket exchange is available on our website in the ticket purchase and exchange guide.
Read our ticket return policy.
To avoid such cases, we recommend that you immediately save the ticket on electronic media (tablet, phone, laptop). By showing such a ticket, you will save yourself from having to print the ticket on paper.
If this option is not available to you, write to us at info@balticshuttle.ee with all the details of your trip (your e-mail, name and surname, date and time of bus trip) and we can send you a duplicate ticket by e-mail.
Boarding our buses in Tallinn is possible with an identity document.
A passenger can take one piece of hand luggage weighing up to 5 kg into the cabin. The maximum dimensions of hand luggage are 45 × 35 × 20 cm.
A passenger can carry one piece of hold luggage free of charge weighing up to 30 kg and maximum outer dimensions of 180 cm (length + width + height), not more than 90 cm on any side. An additional piece of luggage can be paid online at our website or to the bus driver at a rate of €10. The passenger can carry up to two extra pieces of luggage.
Transportation of animals on our buses is allowed only for dogs and cats in a carrier. There can be up to two animals in one carrier. In this case, it is necessary to purchase a second ticket of the "Adult" category with the name of the passenger carrying the animal (seats must be nearby).
No. Changes to the ticket are possible at least 12 hours before the bus departure. If less than 12 hours are left before the bus departure, tickets will not be accepted for return and refund.
There are toilets on Peetri Plats Square in Narva, in the building of the Narva-1 border checkpoint on the Estonian side and at the exit from the checkpoint in Ivangorod.
Customs rules & regulations when entering Russia are available on our website.
You can read current rules at the website of Estonian Customs Board. Particularly, information about prohibited and restricted goods, regulations for travel from Russia to Estonia, travel from Estonia to Russia, declaration of cash, declaration of goods.
All foreign citizens entering Russia must fill out a migration card. You must indicate the following information in it: first and last name, date of birth, gender, citizenship, passport number, visa number (if needed), purpose of the visit, receiving party, length of stay in Russia. A migration card is issued by a border service officer upon entry into Russia at passport control. The passenger will keep half of the migration card and will have to return it when leaving Russia. Baltic Shuttle drivers do not give away migration cards on the bus.
The import of euro banknotes into the Russian Federation is prohibited, except for cases of personal use by individuals. The Estonian Customs Department clarifies personal use is the amount required to pay for accommodation, food, transportation or shopping on the way to the destination is allowed. There is no official threshold for the amount for personal use; it depends on the characteristics of each individual case and the final decision on the amount allowed for transportation remains with customs officers, based on explanations about the purpose of using cash banknotes.
In addition to the euro, the ban applies to the import of cash banknotes of all currencies of EU member states and does not apply to other currencies, such as US dollars.
Excess cash can be exchanged at exchange points near the checkpoints in Narva for roubles or US dollars. Addresses of exchange offices in Narva near border checkpoint: Malmi St. 2 (open 24 hours), Malmi St. 6 (9:00 — 18:00), Tuleviku 6A (8:00 — 17:00, Sunday till 15:00), Pushkina St. 13.
Didn't find the answer to your question? Write to us by e-mail info@balticshuttle.ee, we will be happy to help.