Baltic Shuttle ticket return policy

The passenger has the right to cancel the trip completely (all purchased tickets), or partially (return only part of the tickets).

• If the ticket was returned earlier than 24 hours before the departure of the bus, the passenger will be refunded 80% of the cost of the trip.
• If the ticket was returned within the period from 24 hours to 12 hours before the departure of the bus, the passenger will be refunded 50% of the cost of the trip.
• If the ticket is returned later than 12 hours before the departure of the bus, the money will not be refunded to the passenger.

Possibility of ticket exchange instead of refund

Please note that instead of canceling your trip, you can exchange your tickets yourself by refunding and purchasing a new ticket.

If you use our services in the future, you can get a 100% refund of the ticket price to your balance in your Personal Account. The funds in your balance can be used to purchase tickets for nine months. If the cost of tickets exceeds the amount in your balance, you must pay the difference. Funds in your balance cannot be returned to your bank account; they can only be used to purchase new tickets. For more information on how to return tickets for the subsequent purchase of new tickets, see the information on ticket exchange.

Refunds for tickets purchased on our website

You can return the tickets purchased on our website by managing your order in your Order Management. You can also find the link to manage your order in the accompanying Email you received with your tickets. To access the order management system, enter your order number and PIN. If you registered for your Personal Account using your Email and password, you can access your Personal Account and return the tickets.

The refund will be carried out within 15 business days.

Tickets purchased using a discount code are non-refundable. Their cost can be returned to your personal account balance for the purchase of new tickets within nine months.

We do not pay refund for tickets if the journey did not take place due to:

• incorrect data on the ticket;
• lack of necessary documents, such as: insurance, visas, travel documents, etc.

In the event of bus service cancellation, the carrier will provide a full refund; passengers do not need to make a refund themselves.