Our ticket return policy

The passenger has the right to cancel the trip completely (all purchased tickets), or partially (return only part of the tickets).

• If the ticket was returned earlier than 24 hours before the departure of the bus, the passenger will be refunded 80% of the cost of the trip.
• If the ticket was returned within the period from 24 hours to 12 hours before the departure of the bus, the passenger will be refunded 50% of the cost of the trip.
• If the ticket is returned later than 12 hours before the departure of the bus, the money will not be refunded to the passenger.

Return of tickets purchased online on our website

Return of tickets purchased online can be done online in your Personal Account. A link to your personal account can be found in the e-mail sent to you with your tickets. Follow the link, enter your personal account by entering the Order number and PIN. In your personal account you must select the tickets you want to return.

The refund will be carried out within 15 business days.

Tickets purchased under special promotions are non-refundable.

Tickets purchased under special promotions can be exchanged for another trip by paying up to the full cost of tickets on the selected journey. You should notify about changes at least 24 hours before the departure time by sending us e-mail to info@balticshuttle.ee and indicate the ticket number, as well as the date and time of the new journey.

We do not pay refund for tickets if the journey did not take place due to:

• incorrect data on the ticket;
• lack of necessary documents, such as: insurance, visas, travel documents, etc.